Shipping & Returns
Shipping Policy
Processing Time
All orders are processed within 1 to 2 business days (Monday to Friday, excluding bank holidays). You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once it has been dispatched.
Shipping Time
We deliver across the United Kingdom using trusted local carriers. Our standard delivery time is 4 to 8 business days from the date of dispatch.
This means your total expected wait from placing the order is typically:
· Processing: 1–2 business days
· Transit: 2–6 business days
· Total: 4–8 business days
Deliveries to remote areas, including Northern Ireland, the Scottish Highlands and Islands, and the Channel Islands, may fall at the upper end of this range.
Shipping Costs
Shipping is completely free on all orders. There are no minimum purchase requirements, no hidden fees, and no surprises at checkout. The price you see is the price you pay.
There are no customs fees or import charges either. All our products are stocked in UK warehouses, so your order is shipped locally.
Tracking Your Order
Once your parcel is on its way, we will send you an email with a tracking number. You can use this to follow your delivery on our Track My Order page or directly on the carrier's website.
Where We Ship
We currently ship to all mainland UK addresses, as well as:
· Northern Ireland
· Scottish Highlands and Islands
· Channel Islands
· Isle of Man
· Isle of Wight
· Scilly Isles
Please allow an extra 1–2 business days for these locations.
Delays and Missing Parcels
While we work hard to meet our delivery times, occasionally delays can happen due to extreme weather, carrier strikes, or peak holiday seasons. If your order has not arrived within 10 business days, please contact our support and we will resolve it promptly — either with a replacement or a full refund.
Incorrect Address
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-delivery. Additional shipping charges may apply.19:29Processing Time
All orders are processed within 1 to 2 business days (Monday to Friday, excluding bank holidays). You will receive a confirmation email as soon as your order is placed, and a second email with tracking details once it has been dispatched.
Shipping Time
We deliver across the United Kingdom using trusted local carriers. Our standard delivery time is 4 to 8 business days from the date of dispatch.
This means your total expected wait from placing the order is typically:
· Processing: 1–2 business days
· Transit: 2–6 business days
· Total: 4–8 business days
Deliveries to remote areas, including Northern Ireland, the Scottish Highlands and Islands, and the Channel Islands, may fall at the upper end of this range.
Shipping Costs
Shipping is completely free on all orders. There are no minimum purchase requirements, no hidden fees, and no surprises at checkout. The price you see is the price you pay.
There are no customs fees or import charges either. All our products are stocked in UK warehouses, so your order is shipped locally.
Tracking Your Order
Once your parcel is on its way, we will send you an email with a tracking number. You can use this to follow your delivery on our Track My Order page or directly on the carrier's website.
Where We Ship
We currently ship to all mainland UK addresses, as well as:
· Northern Ireland
· Scottish Highlands and Islands
· Channel Islands
· Isle of Man
· Isle of Wight
· Scilly Isles
Please allow an extra 1–2 business days for these locations.
Delays and Missing Parcels
While we work hard to meet our delivery times, occasionally delays can happen due to extreme weather, carrier strikes, or peak holiday seasons. If your order has not arrived within 10 business days, please contact our support and we will resolve it promptly — either with a replacement or a full refund.
Incorrect Address
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-delivery. Additional shipping charges may apply.19:29
Return & Exchange Policy
Our Guarantee
We want you and your pet to be completely happy with your purchase. If something is not quite right, we are here to help with a straightforward, stress-free process.
Return Window
You have 30 calendar days from the date of delivery to request a return or exchange.
Condition of Items
To be eligible for a return, items must be:
· Unused and in the same condition you received them
· In their original packaging with all tags attached
· Free from pet hair, odours, and signs of wear
We reserve the right to refuse a return if the item does not meet these conditions.
Hygiene Exceptions (Non-Returnable Items)
For the health and safety of all our customers and their pets, certain items cannot be returned once opened or used. These include:
· Grooming tools (brushes, nail clippers, electric trimmers)
· Pet wipes and cleaning solutions
· Bedding and blankets that have been removed from their sealed packaging
· Cooling mats without their original protective wrap
· Food and water bowls showing signs of use
· Treats and supplements
If you are unsure about a product, please contact us before opening it. We are always happy to help with sizing and suitability.
Wrong Size or Change of Mind
We understand pets can be fussy and sizes can be tricky. If you simply changed your mind or ordered the wrong size, we accept returns as long as the item is in resalable condition. Please consult our size guides carefully before ordering.
How to Start a Return
1. Contact us through our website's contact form or live chat with your order number and the reason for the return.
2. Our support team will reply within 24 business hours with return instructions.
3. Pack the item securely in its original packaging.
4. Send it back to the UK address we provide.
Return Shipping Costs
· Defective, damaged, or incorrect items: We cover the full cost of return shipping and will send you a prepaid label. We will also arrange a free replacement or a full refund — your choice.
· Change of mind or wrong size: The customer is responsible for return shipping. We recommend using a tracked service, as we cannot issue refunds for items lost in transit back to us.
Exchanges
If you need a different size or colour, the fastest way is to return the original item and place a new order for the correct one. Once we receive and approve your return, we will refund you promptly, and you can check out again with the right item.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 5 business days to your original payment method. Please note your bank or card provider may take additional time to show the funds in your account.
Damaged or Faulty Items
We take quality seriously. If your item arrives damaged or develops a manufacturing fault, please contact us immediately through our website. Include clear photos of the damage or fault and quote your order number. We will resolve it right away — no long forms, no hassle.
Still Have Questions?
Our friendly UK-based team is here for you. Reach us through our contact.19:35
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